❓ FAQ
Answers to all your questions about fb11
From account verification to withdrawals, security, and betting — find detailed answers to fb11's most frequently asked questions here.
If a question comes to mind while using fb11, this page is your first stop. Below you will find straightforward answers to 22 questions across four sections — account verification, online security, how to withdraw money, and BPL and international cricket betting. If you still can't find a solution after reading the answers, our 24/7 support team is always ready.
Account Verification
Yes, the name on your fb11 account must exactly match the name on your bKash, Nagad, Rocket, or Upay wallet. This rule is in place for financial security — to prevent anyone else from withdrawing money in your name. If the names do not match, your withdrawal request may be held.
fb11 may request verification when you make a large withdrawal for the first time, or if unusual activity is detected on your account. In some cases, the verification process begins right after registration. Completing verification on time means no obstacles in future transactions.
If your verification is rejected, the fb11 support team will let you know the reason via email or live chat. Common reasons include a blurry photo, a name mismatch, or an expired document. Correct the issue and submit a new verification request. You can also email [email protected] for help.
fb11 uses SSL encryption, so all information you submit is stored in an encrypted state. Documents collected for verification are stored under a strict privacy policy and are not shared with third parties. For more details, visit our privacy policy page.
Without verification, withdrawals may not be completed. It is primarily for your own protection — to prevent anyone else from withdrawing money from your account. fb11 also takes this step to ensure fair play and prevent fraud.
Security & Privacy
The real fb11 domain is always fb11.lat — any different spelling or domain extension is fake. Check for a green padlock and HTTPS in your browser's address bar. Do not enter the site through unfamiliar links; type the address directly. If you have any suspicion, report it immediately via live chat.
Choose a password of at least 8 characters that includes uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your fb11 password on any other site. Using your date of birth or phone number as a password is not safe.
Yes. All transactions and personal information are secured through SSL encryption. When making payments via bKash, Nagad, Rocket, or Upay, your wallet's own security system is also active, giving your information double protection.
This is a fraud attempt — fb11 or any trusted institution will never ask for your OTP, bKash PIN, Nagad PIN, or password. If you receive such a message, ignore it immediately and report it via fb11 live chat or at [email protected].
Change your password as quickly as possible. Then contact fb11 via live chat or at [email protected] and provide details of the suspicious activity. The support team can temporarily suspend the account and investigate. Also change your wallet PIN.
How to Withdraw Money
No, fb11 only approves withdrawals to a wallet registered in the player's own name. Whether via bKash, Nagad, Rocket, or Upay, the wallet name must match the fb11 account name. This is done for the security of your funds.
fb11's normal withdrawal time is 30 minutes to 3 hours. If you haven't received it within this time, check your account's transaction history. If the request shows as "pending", contact live chat — support will resolve it quickly. Make sure the minimum withdrawal amount of ৳1,000 has been met.
Yes, withdrawals on fb11 are available 7 days a week, 24 hours a day. There are no restrictions for nights, early mornings, or Fridays and Saturdays. The money should reach your wallet within a maximum of 3 hours.
Normal withdrawals are completed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳1,000 and the minimum deposit amount is ৳500. The same conditions apply for all methods — bKash, Nagad, Rocket, and Upay.
For the welcome bonus, the wagering requirement is to place bets totaling 15 times the bonus amount. Example: if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing. This applies only to the bonus amount, not the deposit amount. After meeting the requirement, you can withdraw in the normal way.
BPL & International Matches
Yes, you can place bets on BPL, the T20 World Cup, IPL, ICC tournaments, and other international cricket matches on fb11. Markets are available for match winner, toss, top run scorer, top wicket taker, and many more.
Decimal odds represent the total return you will receive per ৳1 bet. Example: if Bangladesh's odds are 2.50 in a Bangladesh vs India match, a winning ৳1,000 bet returns ৳2,500 (including your original bet). The higher the odds, the greater the potential win — but also the greater the risk.
If a match is incomplete and officially declared a no-result, the bet is generally cancelled and the stake is refunded. However, if a result is determined via the Duckworth-Lewis method, the bet is settled based on that result. Full rules are available in the terms and conditions on the rules page.
Yes, live in-play betting is available on fb11. You can place bets on real-time changing odds during a match — such as how many runs will be scored in the next over or when the next wicket will fall. A stable internet connection makes the experience even better.
For major tournaments like the IPL and T20 World Cup, markets include match winner, top batter, top bowler, runs off the first ball of the match, total sixes, over-under runs, and many more. This offers a much more varied betting experience than a simple win-or-lose bet.
Yes, fb11 offers betting on football and other popular sports alongside cricket. Markets for match winner, goal count, and others are available for the FIFA World Cup and international football. The range of sports continues to expand over time.
Have more questions? We're ready to help
If you're not satisfied with the answers above, speak directly with fb11's 24/7 support team. Help is available in both Bengali and English.