fb11's Privacy Policy

1 Introduction & Applicability

fb11 is a secure and reliable online betting platform operating for players in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping your personal information safe.

This Policy governs the following:

• What types of information fb11 collects
• How that information is used
• The conditions under which information is shared with third parties
• The technical measures taken to protect your information
• Your rights and how to exercise them

This Policy applies to the fb11.lat website and all related services. If you do not agree with this Policy, please refrain from using our services.

2 Information We Collect

fb11 may collect various types of information while you use our services. This information falls into two main categories:

2.1 Information You Provide Directly

Information you voluntarily provide during account registration and use of our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment-related information (e.g., bKash, Nagad, Rocket, or Upay account numbers)
• Documents submitted for identity verification
• Messages you send via support chat or email

2.2 Automatically Collected Information

Information collected technically while you use our platform:

• IP address and geographic location (country level)
• Browser type, version, and operating system
• Device identification information
• Pages visited, login time, and logout time
• Betting and gaming activity history
• Information obtained through cookies and similar tracking technologies

3 Purposes of Data Use

fb11 uses collected information only for the following legitimate purposes:

3.1 Service Delivery & Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Facilitating gaming and betting services
• Providing customer support (via 24/7 live chat and email)

3.2 Security & Compliance

• Preventing fraud and unauthorized transactions
• Age verification — fb11 only serves users aged 21 and above
• Implementing Anti-Money Laundering (AML) procedures
• Ensuring responsible gaming
• Meeting applicable legal obligations

3.3 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Planning new features and services

4 Data Storage & Security

fb11 has adopted modern technical and administrative measures to keep your information secure:

4.1 Technical Security

• SSL/TLS Encryption: All data transmitted between the website and servers is transported in encrypted form.
• Data Encryption: Stored personal and financial information is protected using industry-standard encryption methods.
• Firewall & Intrusion Detection Systems: Layered security measures are maintained to prevent unauthorized access.
• Secure Payment Gateways: All transactions via bKash, Nagad, Rocket, and Upay are completed through secure channels.

4.2 Data Retention Period

Your information may be retained while your account is active and for a defined period thereafter as required by applicable legal obligations. Records of financial transactions may be retained for an extended period in accordance with regulatory requirements.

4.3 Staff Access

Only authorized staff members are given access to your information, and only to the extent needed to carry out their duties. All staff operate under strict confidentiality agreements.

5 Sharing Information with Third Parties

fb11 never sells or commercially distributes your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Some information may need to be shared with our selected partners to operate core services such as payment processing, identity verification, technical support, and security analysis. These partners are bound by strict confidentiality agreements and may not use the information beyond their designated tasks.

5.2 Legal Requirements

In the case of court orders, lawful requests from investigative authorities, or other legal obligations, fb11 may be required to disclose information in compliance with applicable law.

5.3 Fraud Prevention

Relevant information may be shared with security agencies for the purpose of detecting and preventing fraud, money laundering, or other illegal activities.

6 Cookie Policy

fb11's website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the website recognize you on subsequent visits.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions, carry out security checks, and enable core functionality.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Analyze usage patterns to improve the quality of our services.

6.2 Cookie Control

You can disable cookies from your browser settings. Please note that disabling essential cookies may prevent some important features of the service from working correctly.

7 User Rights

Every user registered on the fb11 platform has the following rights regarding their personal information:

7.1 Right to Access

You can find out at any time what information fb11 holds about you. Contact support and we will provide you with a summary.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request a correction. This can be done through account settings or via the support chat.

7.3 Right to Close Your Account

If you wish to stop using fb11's services, you may request that your account be closed. Even after closure, certain information may be retained for a defined period as required by legal obligations.

7.4 Right to Object to Processing

You may object to the use of your information for marketing communications or analytics purposes. fb11 will take the necessary steps promptly in such cases.

8 Protection of Minors

fb11 is an adult service. We only allow individuals aged 21 and above to open an account.

fb11 does not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information.

If you believe a minor is using fb11 without your knowledge, please notify our support team immediately.

9 International Data Transfers

In the course of operating our services, your information may in some cases be processed or stored on servers located outside Bangladesh. fb11 ensures that any such transfer does not compromise the level of protection for your information and that applicable data protection standards are followed.

All international partners and service providers follow strict privacy standards equivalent to those in this Policy. They may only use information for the purposes specified in their contracts.

10 Third-Party Links & Services

fb11 is not responsible for the privacy policies of any third-party websites that may be linked from the platform. We recommend that you read the privacy policy of any third-party service before using it.

Payment providers (bKash, Nagad, Rocket, Upay) are governed by their own privacy policies. Their terms and conditions also apply when you use those services.

11 Policy Changes & Updates

fb11 may revise or update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• Displaying a prominent notice on the website
• Sending a notification to your registered email
• Informing you of the update when you log in to your account

Continued use of fb11's services after a policy update will be taken as your consent to the updated Policy. The date of any change will be noted in the "Last Updated" section at the top of this page.

12 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact fb11:

Our support team generally aims to respond to your request as quickly as possible after receiving it. Privacy-related matters are our highest priority.