fb11's Commitment to Responsible Gaming
Enjoy entertainment within your limits — fb11 puts your safety and wellbeing first.
Our Philosophy
fb11 believes that online betting is a form of entertainment only — not a source of income. We consider each player's wellbeing and financial safety to be more important than our own business interests. That is why our platform includes tools and policies to help you play consciously and safely.
Responsible gambling is not just about setting a budget — it is a habit of self-awareness. We work continuously so that every fb11 member can use the platform with a healthy mindset and realistic expectations. Our support team is available seven days a week, twenty-four hours a day.
Our Protective Tools
Deposit Limit
Set a personal limit on how much you can deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. Requests to increase the limit have an approval delay.
Time-Out Option
You can temporarily close your account for a set period (from 1 day up to 6 weeks). A short break keeps your mind clear and helps you make healthier decisions.
Self-Exclusion
If you feel that gambling is having a negative impact on your life, choose long-term self-exclusion. This option allows you to close your account permanently or for an extended period.
Reality Check
A reminder appears on screen at regular intervals to let you know how long you have been playing. This keeps you aware and helps prevent excessive play.
Loss Limit
Betting stops automatically once you have lost a set amount. This tool reduces the risk of placing more bets out of emotion.
24/7 Support
For any questions about responsible gaming, contact us via live chat or email at [email protected]. Assistance is available in both Bengali and English.
Age Verification and Minor Protection
fb11 is for users aged 21 and above only. Age verification during registration is a mandatory step. We do not allow minors to open an account or make deposits under any circumstances.
If there are minors in your home, keep your account details and password secure. Log out after every session and do not write your password down anywhere.
Parental control software can help keep minors away from gambling-related websites. We always support the protection of families.
Age Verification Process
- Providing your date of birth during registration is mandatory.
- Accounts for users under 21 are not approved.
- Age may need to be confirmed with a national ID card or passport if required.
- Accounts opened with false information may be closed at any time.
- In suspicious cases, our team verifies age automatically.
Warning Signs of Problem Gambling
If any of the following signs appear in your behaviour, it is important to take a break and seek help.
- Repeatedly playing to try to win back lost money ("chasing losses").
- Spending more time or money than planned.
- Feeling unable to control your betting.
- Hiding your gambling from family or friends.
- Taking out loans for betting or failing to pay important bills.
- Neglecting work, studies, or family relationships.
- Feeling restless or anxious when not betting.
Ask Yourself
Be honest about your playing habits. Answer each question below to yourself.
If the answer to any question is "yes", take a break. Talk to our support team — we are ready to help without judgment.
How to Use the Protective Tools
Log In
Log in to your fb11 account and go to your profile settings.
Responsible Gaming Menu
Find the "Responsible Gaming" section — all tools are available there in one place.
Set a Limit or Break
Choose a deposit limit, loss limit, or time-out — whichever you need — and confirm.
Contact Support
If you run into any issues, send a message via live chat or to [email protected].
Safe Deposit and Withdrawal Limits
The minimum deposit at fb11 is ৳500. The minimum withdrawal is ৳1,000. Our payment methods are bKash, Nagad, Rocket, and Upay. Withdrawal requests are typically completed within 30 minutes to 3 hours.
We recommend that when setting your deposit limit, you align it with your monthly entertainment budget. Never use money meant for essential needs (rent, food, education costs) for betting.
Remember: the outcome of every game is determined by a Random Number Generator (RNG). Following any strategy or pattern does not guarantee a win. Always treat betting as entertainment, not an investment.
Frequently Asked Questions
Enjoy Entertainment Within Your Limits
Play safely on fb11. Contact us for any assistance or explore our games.